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Regulatory Information

The Equity Release Help Organisation operates as an independent introducer, connecting members of the UK public with reputable, regulated, and fully FCA authorised advisers who provide whole of market equity release, lifetime mortgage, later life mortgage, home reversion, retirement interest only mortgage, and reverse mortgage services.

We are committed to operating in full compliance with all applicable UK laws, regulations, and consumer protection standards. Our processes are governed by principles of transparency, fairness, and accountability to ensure the highest standards of service for the public.

Our Governance

Consumer Protection

All introductions made through The Equity Release Help Organisation are governed by the following principles

Complaints and Dispute Resolution

If you have a complaint about our service, you should follow our Complaints Procedure. If your complaint concerns an FCA authorised adviser we have introduced you to and it cannot be resolved directly, you may have the right to refer the matter to the Financial Ombudsman Service.